SHIPPING INFORMATION
Thank you for choosing LUXURY CBD. We are committed to providing you with fast and reliable shipping services. Here are the detailed shipping policies you need to know:
Once the order is confirmed, the shipment is usually arranged within 3 business days.
The estimated delivery time is 7 business days after the order is confirmed.
International Shipping:
We offer international shipping, and the specific shipping fee is calculated according to the destination, package weight and size. The arrival time of international shipping depends on the destination and customs clearance time.
International customers are responsible for possible customs duties and import taxes. These fees are collected by customs when your package arrives at the destination country and need to be paid by the recipient.
We use environmentally friendly materials for packaging to ensure the safety of the products during transportation.
Tracking Your Order:
After shipment, you will receive a notification with a tracking number via email. You can check the latest status of your package through the “Order Status” link on our website or directly enter the tracking number on the corresponding courier website.
Lost or Damaged Package:
If your package is lost or damaged during transportation, we will do our best to assist. Please contact our customer service team within 48 hours of receipt to report such issues.
We will provide the option of re-shipping or full refund depending on the situation.
Return Shipping:
For returns, please check our [Return Policy] page for details and guidelines. Returns usually require the original packaging and labels and should meet the return conditions.
Customers may be required to bear the return shipping costs unless the return is due to a defective item or the wrong item was sent.
Contact Us:
For any questions about shipping, please contact us via WhatsApp
We would like to thank you for your support and understanding and look forward to providing you with a pleasant shopping experience.