FREQUENTLY ASKED QUESTIONS

Q1: Can I change my order after placing it online?
A1: Once an order is submitted, we will start processing it immediately, so we cannot guarantee that we can change the order. If you need to change your order, please contact our customer service team as soon as possible.

Q2: How should I choose the right size?
A2: We provide a detailed size guide, which you can find on each product page. To ensure that you choose the most suitable size, please measure according to the size guide.

Q3: Do you provide international shipping services?
A3: Yes, we do. Shipping costs and delivery times vary depending on your location and the shipping method you choose. Please check the specific shipping costs and estimated arrival time at checkout.

Q4: Can I return the product? If so, what is the process?
A4: You can apply for a return within 30 days of receiving the product, provided that the product is unused, well packaged and with the original tags. Detailed return steps can be found on our [Return Policy] page.

Q5: How can I track my order?
A5: After the order is shipped, you will receive a link with tracking information via email. You can check the latest delivery status through this link.

Q6: What payment methods do you accept?
A6: We accept a variety of payment methods, including credit cards, debit cards, PayPal and other electronic payment services. The specific available payment methods will be displayed at checkout.

Q7: How to ensure the security of my personal information?
A7: We use advanced security technology to protect your personal information, including encryption technology and secure servers. Please see our [Privacy Policy] for details.

Q8: The item I received is defective, what should I do?
A8: We are very strict about quality control, but if you unfortunately receive a defective item, please contact our customer service team. We will provide return and exchange services or refunds.